Warranty & Support

Warranty Policy

Understand warranty coverage, 7-day replacement, covered hardware issues, and claim process for Looplic devices and repairs.

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Refurbished Devices

6-Month warranty from date of purchase

7-Day replacement on eligible issues

Repair Services

Warranty on eligible repairs

Applicable warranty communicated at time of service

What Is Covered

Manufacturing defects in hardware components

Screen malfunctions not caused by physical damage

Battery performance issues (significant degradation below rated capacity)

Motherboard / logic board faults

Speaker, microphone or charging port failures from normal use

Camera module faults

Button and connectivity failures (not caused by physical damage)

What Is Not Covered

Physical damage (cracks, dents, bends) caused after purchase

Liquid damage or water ingress after purchase

Screen cracks or broken glass from drops

Software issues, data loss, or OS reinstallation

Damage caused by third-party repairs or modifications

Damage from improper use, accidents, or misuse

Consumable parts (SIM tray, protective covers, earphones)

Cosmetic wear (minor scratches, paint wear) that do not affect functionality

Warranty, Replacement & Refund Procedure

Warranty Claim

Contact our support team with your order ID and a description of the issue. Our team will assess whether the issue is covered under warranty and arrange for repair, replacement, or refund accordingly.

7-Day Replacement (Refurbished Devices)

If your device has a significant functional issue or does not match the described condition, contact us within 7 days of delivery. We will arrange a replacement or refund depending on availability and the nature of the issue.

Refund

Refunds are processed to the original payment method. Refund timelines depend on your bank or payment provider. We will confirm the refund initiation with you.

Contact Support

For warranty claims or support, contact us via:

📧 support@looplic.com

Our team will respond and guide you through the process.

Frequently Asked Questions

What is the warranty period on refurbished phones?

Looplic Assured refurbished devices come with a 6-month warranty from the date of purchase. The warranty covers hardware defects as described in this policy.

What is the warranty period on repair services?

Warranty on repair services varies by repair type and part. The applicable warranty period will be communicated at the time of service. Warranty on repair covers the specific part or repair performed.

Is the 7-day replacement different from the warranty?

Yes. The 7-day replacement applies to refurbished device purchases where the device has a significant functional issue or does not match the described condition on arrival. The 6-month warranty covers defects that develop during use after that window.

How do I claim warranty?

Contact our support team via email or WhatsApp with your order details and a description of the issue. Our team will assess the issue and guide you through the next steps.

Is battery health covered under warranty?

Battery performance is covered if it degrades significantly below rated capacity during the warranty period under normal usage conditions. Normal battery wear from regular use is not covered.

Is liquid damage covered?

Liquid damage that occurs after purchase is not covered under warranty. We check for existing liquid damage indicators at the time of sale.

Need warranty support?

Contact our team and we'll help resolve your issue.

Contact Support Refund Policy

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